Protection Plan Terms

I. Protection Plan Overview

Vēmos ID Scan is a software application built to work efficiently without hardware, using a smartphone's native camera within the ID Scan app. For high-volume venues that need faster scanning and enhanced verification, Vēmos offers an all-in-one infrared scanner, the Vēmos ID Scan Pro device.

While Vēmos is not the manufacturer of the infrared scanner, we offer a Protection Plan on the ID Scan Pro hardware ("Product") — an optional subscription providing repair and replacement coverage for eligible Products under the terms below.

II. Protection Plan Coverage

The Protection Plan covers repairs or replacements for defects, failures, and accidental damage affecting the Product only when Vēmos ("Provider") is the seller to the client ("Purchaser"). Coverage is limited to the original Purchaser and is non-transferable. A request ("Claim") must be submitted by the Purchaser for repair or replacement. Products purchased through third parties are not eligible.

Protection Plan Fees

The Protection Plan is available for $10.00 per month, per Product, billed automatically to the Purchaser's payment method on file until canceled by the Purchaser or terminated by Provider.

Protection Plan Period

Coverage becomes effective 30 calendar days after the first monthly payment is successfully processed, and remains active while the subscription and fees stay current. Coverage does not apply to conditions that existed prior to the effective date.

What Is Covered

Malfunctions and accidental damage from normal use, including:

• Battery performance degradation or failure
• Charging-related issues, including charging port failures not caused by intentional misuse
• Integrated infrared scanner or imaging component failure
• Internal hardware failures affecting normal operation
• Cracked or damaged casing that impacts device functionality
• Button, trigger, or accessory component failures
• Charging cord performance or failure

If the Product exhibits any of the above during the Coverage Period, Provider will repair or replace it upon approval of a Claim.

What Is Not Covered

• Lost or stolen Product
• Damage from intentional misuse, abuse, neglect, or catastrophic physical damage (shattered displays, devices broken into multiple pieces, or damage beyond reasonable repair)
• Damage from external factors such as fire, flood, or other natural disasters
• Unauthorized modifications or alterations to the Product

Advanced Replacement Service

To minimize downtime, Provider may ship a replacement Product before receiving the damaged one after a Claim is submitted. The damaged Product must be returned within 14 calendar days of receiving the replacement, or Provider may charge the full replacement cost.

III. How to Make a Claim

1. Contact our Customer Service Team at 877-388-7872, or your Customer Success Manager directly
2. Provide proof of purchase (receipt or invoice) with a detailed description of the defect
3. Our team will guide you through returning the Product for repair or replacement

Claims are subject to a $50 deductible per claim. The deductible must be paid and the malfunctioned device returned to Provider to receive a replacement.

Claim Review

All claims are subject to review and approval by Provider. If a claim is denied, Purchaser will be notified. If a replacement was already issued, Purchaser must either return it in good working condition within 14 calendar days of the denial notice, or purchase it at Provider's current replacement cost. Failure to return it may result in the replacement cost being charged to the payment method on file.

IV. Repair or Replacement

Provider will repair or replace the defective Product with one of equal or greater functionality. The replacement or repaired Product continues to be covered under the subscription — no new enrollment is needed.

V. Payment Method Requirement

Enrollment requires Purchaser to maintain a valid payment method on file with Provider. Removing or failing to maintain a valid payment method unenrolls Purchaser from the plan.

VI. Limitation of Liability

This plan is limited to repair or replacement of the Product as expressly described herein. Vēmos is not liable for indirect, incidental, or consequential damages arising from use of the Product. Liability is limited to the cost of the Product.

VII. Governing Law

This Protection Plan is governed by and construed in accordance with the laws of the State of Delaware.

VIII. Contact Information

Vēmos, Inc
877-388-7872
info@vemos.io

Thank you for choosing Vēmos. We are dedicated to providing you with quality products and exceptional service.