Vēmos

Knowledge Base

Find answers and learn how to get the most out of Vemos.

ID Scan

How to Set Up Your Vēmos Pro Sled

Vēmos Pro Sled Wi-Fi Connection Issues

How to Scan IDs with Your Vēmos Pro Sled

How to Access Scan Settings & Edit Ban and Deny Reason Hot Keys

Upgrade to Fake ID Check

How to Run a Fake ID Verification Check

How to Add Internal Notes to a Guest Profile

How to Access Scan Data & Analytics in the New Vēmos Dashboard

Why Can't I Find My Recent Scans in the Dashboard?

How to Find Guest Admission Logs

How to Ban and Unban a Guest in Vēmos App

How the Vēmos Ban Network Works Across Venues

How to Add Bans in the New Vēmos Dashboard

How Do I Cancel or Delete My Account?

How do I integrate my POS?

Toast POS: How to Add the Vēmos Pay Integration

The Guest Experience - Starting Tabs & Paying Checks

New Feature: QR Groups

How do guests start a bar tab?

Order by Location: A Better Experience

How do guests get back to their tab in app clips?

What’s a Tab Pin, and how do guests use it?

How do guests pay their check?

What happens when a guest forgets to close their tab?

How does a guest see their receipt?

How to delete your Vemos Pay account

Venue Setup & POS Settings

Why am I not seeing a card on file in my Toast POS?

How do I close out Vemos Pay checks on my end?

How do I add an automatic gratuity fee?

Why aren’t Drink & Food Items sending to the KDS/Printer when submitted on Vemos Pay check from POS?

How to Locate a Vēmos Pay Order for a Refund in Toast

Membership

How To Add A New Member(s) & Vwallet Credits

How to Use Overview & Members and Member Information

Where to Find Your Vēmos Membership Sign-Up Link

Order & Pay

How Do I Temporarily Disable Ordering?

Scan to Pay

Vēmos Scan to Pay