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What happens when a guest forgets to close their tab?

If a guest forgets to pay their tab and walks out of your venue, Vēmos Pay ensures it still gets closed automatically. There are two ways we do this:

1. Auto-Close with Geofence

  • If a guest leaves the venue, their tab will automatically close based on geofence settings, just like a rideshare experience.
  • 20% auto-gratuity is included for auto checks.

💡 Best practice: Set your geofence to 2–3 blocks in the Vemos Dashboard to ensure accuracy and prevent checks from closing while guests are still inside.

2. Auto-Close by End-of-Night (EON) Settings

  • Based on your EON settings in the Vemos Dashboard, all open tabs in Vemos Pay will automatically close at the set time. This is our fail-safe for any guest who may have turned off geo-location or is still within your geofence range after leaving.
  • If you’ve never configured Vemos Pay, these settings default to your Toast EON settings.
  • ⏱ Expect a 5–7 minute delay as all checks are processed.

💸 We guarantee payments on all tabs started on Vēmos Pay

We gurantee payments when guests start their tab through Vēmos Pay. We also provide 100% chargeback coverage on all Vēmos Pay transactions.