RESOLVED: Critical Issue affecting iOS Camera

Thursday, August 27, 2026 - 3:37pm CST

We’ve released a new version of our app that resolves the issue. Please update your ID Scan app (iOS version 2.2.3) to continue scanning. PREVIOUS VERSIONS WILL NOT WORK.

Please update the app on all devices to ensure it is working properly.

Contact Us If you have

💬 text wit us at 240-222-1424 📞 call us at 877-388-7872 📧 email us at info@vemos.io

Thursday, August 27, 2026 - 11:35am CST

We are aware of a critical issue that is affecting Vēmos ID Scan specifically on iOS devices using camera scanning. Android remains unaffected, though if you experience issues on your Android device we recommend updating the app.

Our engineering team is actively working to resolve the issue as quickly as possible and restore normal scanning functionality on iOS.

We sincerely apologize for the disruption and understand how important reliable scanning is to your operations. We will continue to provide updates as we work toward a resolution.

Contact Us

If you have further questions or need immediate help, you can contact our support team at:

💬 text wit us at 240-222-1424 📞 call us at 877-388-7872 📧 email us at info@vemos.io

Follow along for updates We will continue updating this page as progress is made.