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How to Ban and Unban a Guest

Banning a Guest in Real Time

  1. Scan the guest's ID.
  2. Tap Ban — displayed in red.
  3. Select a reason for the ban and add any internal notes for your staff.
  4. Optionally adjust the ban duration — defaults to permanent if left unchanged.

Reviewing or Unbanning a Previously Banned Guest

  1. Navigate to the Ban List tab in the app.
  2. Search for the guest by name.
  3. From here you can review the ban reason, internal notes, or remove the ban.

Managing Bans from Your Dashboard

Prefer to manage bans from your computer? Click here to learn how to ban and unban guests from your Vemos dashboard.