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How to Add, Change, or Remove a Service Charge in Vēmos Dashboard

You can automatically apply a service charge to your guests’ tabs when they check out with Vēmos Pay. This guide walks you through creating the service charge in your POS, connecting it to Vēmos, managing it from your dashboard, and removing it when needed.

Before you start: Make sure your Service Charge is already created in your POS system. Vēmos pulls from what's already there — it does not create the charge for you.

Adding or Changing a Service Charge

Step 1 — Link your Service Charge in Settings

  1. Log in to your Vēmos dashboard at dashboard.vemos.io
  2. Click Settings in the left-hand navigation
  3. Click General Settings
  4. Under My Integrations, locate your POS and click Config
  5. In the Service Charge dropdown, select the name of your Service Charge as it appears in your POS
  6. Click Save Changes

Step 2 — Enable it in Vēmos Pay

  1. Scroll to the Vēmos Pay Setup section and click the Edit button
  2. Toggle on Service Charge
  3. In the Custom Message field, add a short message explaining the fee to your guests (e.g. "A 20% service charge has been added to your tab.")
  4. Click Save Changes

To change an existing service charge: Follow the same steps above and select the updated charge from the dropdown or update your custom message, then save.

Removing a Service Charge

  1. Scroll to the Vēmos Pay Setup section and click the Edit button
  2. Toggle off Service Charge
  3. Click Save Changes

Want to confirm it's working? Place a test order and review your payment screen to verify the charge appears correctly for guests.

Related Article: Most venues enable Service Charge alongside Auto Gratuity. See How to Add or Remove Automatic Gratuity in Vēmos for setup instructions.

Questions? Reach out at support@vemos.io or 877-388-7872.