How to Add or Remove Automatic Gratuity in Vēmos

Auto Gratuity controls how tips are handled at checkout in Vēmos Pay. Here's what you need to know before making changes:

Important: When Auto Gratuity is enabled, no additional tip will ever be added to a guest's check. When Auto Gratuity is disabled, Vēmos Pay will automatically add a 20% tip to any tab closed by the system (via EON close or Geo Fence close) rather than by the guest themselves.

Most venues run both Auto Gratuity and Service Charge enabled at the same time.

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Enabling Auto Gratuity

1. Log in to your Vēmos dashboard at dashboard.vemos.io
2. Click Settings in the left-hand navigation
3. Click General Settings
4. Scroll to the Vēmos Pay Setup section and click Edit
5. Toggle on Auto Gratuity
6. In the Custom Message field, add a short message that your guests will see on the final check screen (e.g. "An automatic gratuity has been added to your tab.")
7. Click Save Changes

Note: With Auto Gratuity enabled, Vēmos Pay will never add an additional tip to a guest's check — even if the tab is left open and closed automatically by EON or Geo Fence.

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Disabling Auto Gratuity

1. Go to Settings → General Settings
2. Scroll to the Vēmos Pay Setup section and click Edit
3. Toggle off Auto Gratuity
4. Click Save Changes

Reminder: With Auto Gratuity disabled, Vēmos Pay will automatically apply a 20% tip to any tab closed by the system rather than by the guest.

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Related Articles:

• Most venues enable Auto Gratuity alongside a Service Charge. See How to Add, Change, or Remove a Service Charge in Vēmos Dashboard for setup instructions.
• Want to customize the tip percentages guests see at checkout? See How to Update Tip Amounts in Vēmos Dashboard.

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Questions? Reach out at support@vemos.io or 877-388-7872.